Not resolved
Diversity of Products or Services
Product or Service Quality
Value for money

I ordered a sectional and given a delivery date, it was delivered, but then I found out it was not the one I had ordered. I took photo's and went back to the store to show them the difference in the one I had and the one in the showroom.

They agreed this was not the same. They did their best for me, although I did have to wait about 10 days, but then they did have it delivered personally and they picked up the incorrect one at the same time. It was all an inconvenience but in the end they did what had to be done and I am very happy with the sectional. I purchased mine in St.

Catharine's at their newest store location.

I would definitely shop there again. If I could give them some advice it would be to have a few trucks with regular drivers to do their deliveries in stead of renting rental vans for the deliveries.

This person wrote the review because of "delivered incorrect couch" at Rooms Furniture and Accessories. Reviewer claimed that he or she wants Rooms Furniture and Accessories to read this review and look into the issue (if any).

The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.

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